Libgateway-L – General questions about the library, typically from patrons. The “contact us” links on the Library Website go to this list. Library staff might use this if they have no real sense about where else to send the question. This list is monitored so questions get passed on to the correct staff or department if no one chimes in to “own” the question right away.
LIBIT-L: Access to library e-resources go here and generally get forwarded to LibAnswers Library Technical Services queue. “Trouble Connecting” on some resource interfaces go to LIBIT-L. More often, this list is used by other library staff to report various e-resource access issues.
e-resources@cornell.edu : Electronic resource related question go here. Sometimes the content on this list will overlap with the above lists. e-resources@cornell.edu is the address we give to e-resource vendors to contact us. It is also the place where library staff can ask about the status of an e-resource acquisition, or to get in touch with the e-resources unit with general questions.
