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The Cornell University Library keeps a staff-use-only database of all email. After 90 days, patrons' names and email addresses are automatically erased from the transcript by the software and only the content of the transcript is retained in the database. The database of transcripts may be used to compile statistics about usage and for research to help improve service. Personal information (e.g. IP address, email, names, phone numbers, etc.) that might be included in the email is not shared outside of the Library. The database is hosted on remote servers by our chat software, SpringShare

About Us

This form is for library public services staff to report technical problems with electronic resources. Students, faculty, and staff who need reference assistance, or need assistance outside our regular response hours, please check the Ask a Librarian page.

E-Resources staff will respond during regular business hours, Monday through Friday.